Client Overview
The CEO of a global health organization initially sought our expertise in conducting an HR Audit, with the goal of evaluating regulatory compliance, and policies and practices, and their impact on hiring and retention. Informed by the HR Audit Report, we partnered with the CEO to develop a detailed Roadmap with plans for improvement to HR practices. Over the next two years, the engagement evolved into an ongoing HR Advisory role for the CEO and Governing Board of Directors, and support to local leaders and global directors and their teams.
Opportunities
In response to the CEO’s concerns, and input from stakeholders, our engagement’s focus included compensation practices, performance management, communication and culture.
- Senior leaders requested a compensation review.
- Total rewards varied across the organization.
- Roles and responsibilities required greater clarity.
- The U.S. team and global leaders sometimes had differing priorities.
- New hires felt isolated in their roles and needed more support from leadership.
- Improved alignment and clearer, more consistent communication were essential for fostering a positive culture.
Results
- Provided successful oversight and delivery of global and U.S. compensation changes, creating greater alignment in best salaries and increased recognition in bonuses.
- Revision of performance appraisals created greater clarity of roles and expectations, and criteria for compensation planning.
- Recruited several new hires during a critical time of transition.
- Expanded onboarding process to support better assimilation of new team members; offboarding process to inform strengths and gaps in leadership, business process and culture.
- Successfully worked with the CEO and Governing Committee of the Board to support significant transition.